Repairs
At a glance
How to send a damaged Freefly drone back for repair. Follow the steps in order: the transfer step in Auterion Suite is the most important.
Repairs Take a Year or More
Freefly repairs of the Astros take about a year or more. See Known Issues.
Freefly Service Request
- Submit a service request on Freefly's website.
- In User Details, enter
University of Florida Mechanical & Aerospace Engineering Departmentin the Company field. - For Point of Purchase, select Other.
- Find the purchase date for the drone on the original invoices. They are in the Google Drive, in the folder
Freefly Systems. Upload the appropriate invoice. - The serial number of each drone is in a Google Sheet in the base folder of the Drive.
Allow the Transfer in Auterion Suite
This is the most important step. Log in to Auterion Suite, select Fleet Management, then Vehicles. Select the drone that crashed or was damaged. Click the Settings gear, then Allow Transfer.
Ship the Remote Too
Do not forget to include the associated remote with the drone shipment.
myMAE Shipping Request
Go to myMAE, click Facilities, then New Request. Fill out the form as follows. Fields not listed are left at their defaults.
| Field | Enter |
|---|---|
| Request Type | FedEx Shipping Request |
| Send To Name | Freefly Systems Inc. |
| Send To Phone | 425-485-5500 |
| Send To Email | [email protected] |
| Company | Freefly Systems Inc. |
| Address 1 | 15540 Wood-Red Road NE |
| Address 2 | STE A800 |
| City | Woodinville |
| State | WA |
| Zip | 98072 |
| Country | USA |
| Size | See Size, Weight, and Declared Value |
| Weight | See Size, Weight, and Declared Value |
| Declared Value | See Size, Weight, and Declared Value |
| Service Type | Ground |
| Shipping Label Pick Up Options | Unknown |
| Schedule Package Pick Up at MAE Loading Dock | No (you drop the package off at a FedEx store or box) |
| Description of Item(s) | The model of the quadcopter |
| Supervisor / Professor | Rushikesh Kamalapurkar |
| Funding Source / Project | Dr. Kamalapurkar's overhead account |
| Request Details / Justification | Need to repair quadcopter for research at UF Autonomy Park |
Packing
- Astro: use the Pelican case.
- Alta: use the foam we have in an appropriately sized cardboard box. The Taranis remote ships separately in its own case, with its own myMAE shipping request.
Do Not Throw This Foam Away!
The foam is needed to ship the Alta.
Size, Weight, and Declared Value
| Shipment | Size | Weight | Declared Value |
|---|---|---|---|
| Astro | 2.5 ft x 4 ft x 3 ft | 55 lbs | $2,500.00 |
| Alta | 30 in x 30 in x 20.18 in | 55 lbs | $28,500.00 |
| Alta remote | 12 in x 12 in x 5 in | 10 lbs | $200.00 |